12 ready-to-send letters for the moments when a vendor needs a firm hand: cancellations, refund demands, price-hike pushback, contract renegotiations. Drafted by an Australian-admitted lawyer.
A$37
One-time. Plain English with optional legal escalation paragraphs.
Or get the bundle with The Hidden Tax audit kit: A$67
Authority: Drafted by Emily Ward, NSW-admitted lawyer, Founder of Cancel Costs. The letters use the same escalation patterns used in actual consulting engagements. They are templates, not bespoke legal advice, but they will hold up in the situations they are written for.
The 12 letters
1. Initial Cancellation NoticeFor routine subscription cancellations within contractual terms. Polite, direct, leaves no room for retention loops.
2. Cancellation Despite Auto-RenewalFor vendors trying to enforce auto-renewal you did not actively consent to. Cites Australian Consumer Law unfair contract terms.
3. Refund Demand: Service Not As DescribedFor situations where what you bought materially differs from what was sold. Specific to misrepresentation.
4. Refund Demand: Pricing Misled on Sign-upFor dark-pattern pricing where the displayed price was not the actual price. Three escalation levels.
5. Price-Hike PushbackFor mid-term price increases on contracts that allowed them. Asks for justification, opens negotiation.
6. Renegotiation Request: Volume-Based DiscountFor when you have grown into a larger plan than you need, or shrunk out of one.
7. Contract Termination for CauseFor when the vendor has materially breached the agreement. Most powerful letter in the pack.
8. Duplicate Charge DisputeFor when you have been billed twice for the same period or service.
9. Unauthorized Charge DisputeFor charges you never agreed to, common with employee corporate cards.
10. Refund of Unused Prepaid TimeFor annual contracts where you cancel mid-year and want a prorated refund.
11. Final Notice Before ChargebackThe "10 days or I dispute" letter. Used after letters 8 or 9 have been ignored.
12. Demand for Production of RecordsThe nuclear option. Used when a vendor refuses to provide billing or contract records that would prove your claim.
How to use them
Identify the situation (the audit in The Hidden Tax Kit walks you through this).
Pick the matching letter from the pack.
Replace the bracketed placeholders with your details.
Send. Most resolve at letter 1 or 2.
What you get
12 letters in Word (.docx) and Markdown formats
Plain English versions plus optional legal-escalation paragraphs (use when polite is not working)
A "which letter for which situation" decision tree
An ACCC complaint template as bonus letter 13
FAQ
Will these work outside Australia? Letters 1-7 are jurisdiction-neutral. Letters 8-13 reference Australian Consumer Law and the ACCC. They still work for context overseas but you should swap specific statute references for your jurisdiction.
Are these legal advice? No. They are templates I have used. They are not a substitute for advice on your specific situation. If a vendor pushes back hard, talk to a lawyer.
What is your refund policy? 14 days, full refund, no questions. Full policy here.